Rating Rationale
May 07, 2024 | Mumbai
Black Box Limited
Rating outlook revised to ‘Positive’; Ratings Reaffirmed
 
Rating Action
Total Bank Loan Facilities RatedRs.25 Crore (Reduced from Rs.61.25 Crore)
Long Term RatingCRISIL BBB/Positive (Outlook revised from ‘Stable’; Rating Reaffirmed)
Short Term RatingCRISIL A3+ (Reaffirmed)
Note: None of the Directors on CRISIL Ratings Limited’s Board are members of rating committee and thus do not participate in discussion or assignment of any ratings. The Board of Directors also does not discuss any ratings at its meetings.
1 crore = 10 million
Refer to Annexure for Details of Instruments & Bank Facilities

Detailed Rationale

CRISIL Ratings has revised its outlook on the long-term bank facilities of Black Box Ltd (BBL, erstwhile AGC Networks Ltd) to ‘Positive’ from ‘Stable’ while reaffirming the rating at ‘CRISIL BBB’. The short term rating has been reaffirmed at ‘CRISIL A3+’ . The ratings on bank facilities of Rs.36.25 crore has been withdrawn, following a request from the company and on receipt of the withdrawal and revised sanction documents from the lenders. This is in line with the CRISIL Ratings policy on withdrawal of ratings.

 

The outlook reflects the expectation of improvement in the business and financial risk profiles of BBL, supported by its improved business operations over the years. Revenue is estimated to have grown at a compound annual growth rate (CAGR) of 5-6% over fiscals 2020-2024, post acquisition of Black Box Corporation, USA (BBX) in January 2019. The operating margin was around 7% over the period.

 

The ratings continue to reflect the established market position of BBL in the IT infrastructure solutions business and its healthy and diversified revenue profile, marked by diverse end-user industries and an established clientele. These strengths are partially offset by high geographical concentration in revenue and exposure to global competition.

 

Networth was impacted in the past due to losses of BBX carried forward when the business was taken over. The networth is expected to see further improvement from fiscal 2025, thereby improving the capital structure of BBL.

 

Revenue is estimated at Rs 6,300 crore in fiscal 2024 (Rs 6,286 crore in fiscal 2023). The revenue remained flat as key customers are based in the US (~75% of revenue) and Europe (~10% of revenue) and have deferred capital expenditure (capex) amid macroeconomic headwinds in these regions. In fiscal 2025, as the macroeconomic tensions ease, BBL is likely to record revenue growth of 8-10%, with operating margin improving to 7-8% from ~6.5% in fiscal 2024.

Analytical Approach

  • CRISIL Ratings has combined the business and financial risk profiles of BBL and its subsidiaries, given their significant managerial, operational and financial linkages.
  • CRISIL Ratings has amortised goodwill on acquisition of BBX and COPC Holdings in fiscal 2019, amounting to around Rs 150 crore, over five years. It has also amortised the goodwill amounting to Rs 49 crore pertaining to the acquisition of Black Box Technologies LLC (Dubai), Fujisoft Security Solutions LLC (Dubai), Fuji Soft Technology LLC (Abu Dhabi), Pyrios Pty Ltd, Pyrios Ltd and Mobiquest Solutions Pte Ltd in fiscal 2021.

 

Please refer Annexure - List of Entities Consolidated, which captures the list of entities considered and their analytical treatment of consolidation.

Key Rating Drivers & Detailed Description

Strengths:

  • Healthy business risk profile, driven by established market position: BBL has an established market position in the IT infrastructure solutions business and a diversified reach across end-user industries such as banking, financial services and insurance (BFSI), healthcare, manufacturing, business services, retail, and distribution. The company provides a wide array of solutions, including unified communications, customer experience, borderless networks, data centers, clouds and data security solutions. The marquee client base includes Bank of America, Wells Fargo, Meta, Amazon, Cleveland Hospital. Client relationships are longstanding, with average relationship of over two decades with the top 10 clients. The company also has collaborations with various global technology leaders. BBL will continue to benefit from its established market position, driven by its diversified range of service offerings and end-user industries, alliances with leading software vendors, and longstanding customer relationships. Orders of USD 200 million as of April 2024 provide revenue visibility for the medium term.

 

  • Large scale of operations and healthy accrual: In January 2019, BBL acquired BBX, a loss-making company at that time. BBL has successfully turned the around the operations of BBX, clocking around 7% operating margin in the first year of takeover itself. The revenue of BBL grew at a CAGR of 5-6% over fiscals 2020-2024, to Rs 6,300 crore in fiscal 2024. The operating margin was impacted in fiscals 2022 and 2023, largely due to supply chain challenges and higher manpower/freight cost. but improved to ~6.5% in fiscal 2024. The margin is expected to improve to 7-8% in fiscals 2025 and 2026.

 

Weaknesses:

  • Moderate capital structure and debt protection metrics: Post the leveraged buyout of BBX, BBL has focused on reducing its debt, and net debt is estimated at ~Rs 150 crore as on March 31, 2024, down from over Rs 468 crore as on March 31, 2019. This is despite incremental working capital limit availed in fiscals 2023 and 2024. With improved accrual and no significant debt-funded capital expenditure (capex) or acquisitions, debt is expected to reduce. The company mainly relies on off balance sheet non-recourse securitisation of BBX’s receivables to manage its working capital requirement. With improved profitability, interest coverage should remain above 3.0 times over the medium term. While BBL is part of the Essar group, no financial support is expected from the company to the group. Any such support will remain a key monitorable.

 

Networth was impacted in the past due to carried forward losses of BBX after its acquisition, but will see an improvement from fiscal 2025, thereby improving the capital structure of the company.

 

  • Exposure to intense competition in the IT solutions integration sector: With rapid evolution of the global IT-enabled services sector, competition is intensifying as more companies vie for a share of the revenue pie. BBL competes with multiple players in most of the verticals. Availability of low-cost skilled talent is also a key variable in this industry. The company also faces the risk of economic slowdown in key markets such as the US and Europe, as well as regulatory changes.

Liquidity: Adequate

BBL had cash and equivalents of Rs 200 crore as on September 30, 2023. Utilisation of fund-based limits in India averaged around 40% over the 12 months through February 2024 (95% over the 12 months ended September 30, 2020). Expected healthy annual cash accrual of Rs 234-385 crore between fiscals 2024 to 2026 will support annual debt obligation of Rs 20-22 crore in fiscals 2025 and 2026 and also cover any moderate capex/acquisition plans.

Outlook: Positive

CRISIL Ratings believes the credit risk profile of BBL will continue to benefit from the company’s cost optimisation measures, established market position and improving financial risk profile.

Rating Sensitivity Factors

Upward factors

  • Steady and sustained growth in revenue with operating margin maintained at ~7%
  • Improvement in capital structure, backed by healthy accretion to reserve, progressive debt reduction or equity infusion

 

Downward factors

  • Sustained pressure on profitability, leading to interest cover below 2.20 times
  • Significant increase in debt due to dividend, buyback, acquisitions, or indirect or direct support to Essar group companies

About the Company

BBL is a global information and communication (ICT) solutions provider and integrator in business communication systems, applications and services. The company provides a server-based converged networking platform for voice, data and video, including IP telephony, multimedia call center and customer relationship management (CRM) solutions, unified communications, and customer service. To expand its presence globally, the company acquired BBX on January 7, 2019. BBX provides technology solutions by partnering with leading technology vendors and offers need-based value-added services through its key technology alliance partners, aiming to extend end-to-end solutions.

 

BBL has scaled up revenue to nearly Rs 6,300 crore post-acquisition of BBC and caters to over 8,000 customers in multiple geographies such as the Middle East, Africa, North America, Australia, New Zealand, Singapore, Philippines, and the UK.

 

BBL was incorporated by Tata Telecom Pvt Ltd in 1986, to manufacture telecommunication equipment, and was acquired by US-based Avaya Inc in 2004. In August 2010, the Essar group took over the company and now holds 71.14% stake in BBL.

 

For the first nine months of fiscal 2023, BBL reported revenue of Rs 4801 with a profit after tax of 96.77 crore, compared to Rs 4,606 crore and loss after tax of Rs 0.60 crore.

Key Financial Indicators (CRISIL Ratings-adjusted consolidated financials):

Particulars

Unit

2023

2022

Operating income

Rs crore

6288

5370

Profit after tax (PAT)

Rs crore

24

73

Adjusted PAT margin

%

0.4

1.4

Adjusted debt/adjusted networth

Times

NM

NM

Adjusted interest coverage

Times

2.75

3.31

Any other information: Not Applicable

Note on complexity levels of the rated instrument:
CRISIL Ratings` complexity levels are assigned to various types of financial instruments and are included (where applicable) in the 'Annexure - Details of Instrument' in this Rating Rationale.

CRISIL Ratings will disclose complexity level for all securities - including those that are yet to be placed - based on available information. The complexity level for instruments may be updated, where required, in the rating rationale published subsequent to the issuance of the instrument when details on such features are available.

For more details on the CRISIL Ratings` complexity levels please visit www.crisilratings.com. Users may also call the Customer Service Helpdesk with queries on specific instruments.

Annexure - Details of Instrument(s)

ISIN Type of instrument Date of allotment Coupon rate Maturity date Issue size (Rs.Crore) Complexity level Rating assigned with outlook
NA Cash credit NA NA NA 12.28 NA CRISIL BBB/Positive
NA Letter of credit & bank guarantee NA NA NA 8.3 NA CRISIL A3+
NA Letter of credit & bank guarantee NA NA NA 16.53 NA Withdrawn
NA Cash credit NA NA NA 19.72 NA Withdrawn
NA Proposed long-term bank loan facility NA NA NA 4.42 NA CRISIL BBB/Positive

Annexure - List of Entities Consolidated

Names of entities consolidated

Extent of consolidation

Rationale for consolidation

Black Box Technologies Pte Ltd

Full

Managerial, operational, and financial linkages

AGC Networks Philippines, Inc

Full

Managerial, operational, and financial linkages

AGC Networks & Cyber Solutions Ltd

Full

Managerial, operational, and financial linkages

AGC Networks LLC, Dubai

Equity method

Managerial, operational, and financial linkages

AGC Networks LLC, Abu Dhabi

Full

Managerial, operational, and financial linkages

AGCN Solutions Pte Ltd

Full

Managerial, operational, and financial linkages

BBX Main Inc

Full

Managerial, operational, and financial linkages

AGC Networks LLC, USA

Full

Managerial, operational, and financial linkages

Black Box Corporation

Full

Managerial, operational, and financial linkages

ACS Dataline, LP

Full

Managerial, operational, and financial linkages

ACS Investors, LLC

Full

Managerial, operational, and financial linkages

BB Technologies, LLC

Full

Managerial, operational, and financial linkages

BBOX Holdings Mexico LLC

Full

Managerial, operational, and financial linkages

BBOX Holdings Puebla LLC

Full

Managerial, operational, and financial linkages

Black Box A/S

Full

Managerial, operational, and financial linkages

Black Box Canada Corporation

Full

Managerial, operational, and financial linkages

Black Box Chile SA

Full

Managerial, operational, and financial linkages

Black Box Comunicaciones, SA

Full

Managerial, operational, and financial linkages

Black Box Corporation of Pennsylvania

Full

Managerial, operational, and financial linkages

Black Box de Mexico, S. de R.L. de C.V.

Full

Managerial, operational, and financial linkages

Black Box Deutschland GmbH

Full

Managerial, operational, and financial linkages

Black Box do Brasil Industria e Comercio Ltda.

Full

Managerial, operational, and financial linkages

Black Box E-Commerce (Shanghai) Co., Ltd.

Full

Managerial, operational, and financial linkages

Black Box Finland OY

Full

Managerial, operational, and financial linkages

Black Box France

Full

Managerial, operational, and financial linkages

Black Box Gmbh

Full

Managerial, operational, and financial linkages

Black Box Holdings Ltd.

Full

Managerial, operational, and financial linkages

Black Box International B.V.

Full

Managerial, operational, and financial linkages

Black Box International Holdings B.V.

Full

Managerial, operational, and financial linkages

Black Box Network Services Corporation (& Its Subsidiaries)

Full

Managerial, operational, and financial linkages

Black Box Norge AS

Full

Managerial, operational, and financial linkages

Black Box P.R. Corp.

Full

Managerial, operational, and financial linkages

Black Box Services LLC (formerly known as Black Box Services Company)

Full

Managerial, operational, and financial linkages

Black Box Software Development Services Limited

Full

Managerial, operational, and financial linkages

Delaney Telecom, Inc

Full

Managerial, operational, and financial linkages

Norstan Canada, Ltd / Norstan Canada, Ltée

Full

Managerial, operational, and financial linkages

Norstan Communications, Inc

Full

Managerial, operational, and financial linkages

Nu-Vision Technologies, LLC

Full

Managerial, operational, and financial linkages

Black Box Network Services Philippines, Inc

Full

Managerial, operational, and financial linkages

Black Box Technologies Australia Pty Ltd

Full

Managerial, operational, and financial linkages

COPC Holdings Inc ( & Its Subsidiaries)

Full

Managerial, operational, and financial linkages

Black Box Technologies LLC, Abu Dhabi

Equity method

Managerial, operational, and financial linkages

Fujisoft Security Solutions LLC

Equity method

Managerial, operational, and financial linkages

BBX Inc

Full

Managerial, operational, and financial linkages

Black Box Network Services Hong Kong Ltd

Full

Managerial, operational, and financial linkages

Black Box Technologies LLC, Dubai

Full

Managerial, operational, and financial linkages

Service Journey Strategies Inc

Full

Managerial, operational, and financial linkages

Servicios Black Box S.A. de CV

Full

Managerial, operational, and financial linkages

Black Box Technologies Group BV

Full

Managerial, operational, and financial linkages

Black Box Bangladesh Technologies Pvt Ltd

Full

Managerial, operational, and financial linkages

Black Box Costa Rica SRL

Full

Managerial, operational, and financial linkages

Black Box Network Services Colombia S.A.S.

Full

Managerial, operational, and financial linkages

Dragonfly Technologies Pty Ltd

Full

Managerial, operational, and financial linkages

Cybalt LLC

Full

Managerial, operational, and financial linkages

Black Box Products FZE

Full

Managerial, operational, and financial linkages

Global Speech Networks Pty Ltd

Full

Managerial, operational, and financial linkages

Global Speech Networks Ltd

Full

Managerial, operational, and financial linkages

Black Box DMCC (Associate)

Equity method

Managerial, operational, and financial linkages

Annexure - Rating History for last 3 Years
  Current 2024 (History) 2023  2022  2021  Start of 2021
Instrument Type Outstanding Amount Rating Date Rating Date Rating Date Rating Date Rating Rating
Fund Based Facilities LT 36.42 CRISIL BBB/Positive   -- 07-02-23 CRISIL BBB/Stable   -- 11-11-21 CRISIL BBB/Stable --
      --   --   --   -- 06-01-21 CRISIL BBB-/Stable --
Non-Fund Based Facilities ST 24.83 CRISIL A3+   -- 07-02-23 CRISIL A3+   -- 11-11-21 CRISIL A3+ --
      --   --   --   -- 06-01-21 CRISIL A3 --
All amounts are in Rs.Cr.
Annexure - Details of Bank Lenders & Facilities
Facility Amount (Rs.Crore) Name of Lender Rating
Cash Credit 10 IDBI Bank Limited CRISIL BBB/Positive
Cash Credit 9.72 Bank of India Withdrawn
Cash Credit 10 IDBI Bank Limited Withdrawn
Cash Credit 2.28 Bank of India CRISIL BBB/Positive
Letter of credit & Bank Guarantee 2.3 YES Bank Limited CRISIL A3+
Letter of credit & Bank Guarantee 6 IDBI Bank Limited CRISIL A3+
Letter of credit & Bank Guarantee 0.95 YES Bank Limited Withdrawn
Letter of credit & Bank Guarantee 15.58 Bank of India Withdrawn
Proposed Long Term Bank Loan Facility 4.42 Not Applicable CRISIL BBB/Positive
Criteria Details
Links to related criteria
CRISILs Approach to Financial Ratios
Rating criteria for manufaturing and service sector companies
CRISILs Criteria for Consolidation
Understanding CRISILs Ratings and Rating Scales

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